Problem Definition / Challenges
The client, a provider of software solutions for HME and pharmacy businesses, had grown through multiple acquisitions, resulting in a scattered ecosystem of databases in various formats and versions. This fragmentation posed challenges in maintaining consistency across critical processes such as:
- Payer management
- Patient data
- Provider and facility records
- CMNs, PARs, and ILSOs
- Sales order handling
- Documentation workflows
Manual interventions were frequent, error-prone, and resource-intensive, leading to increased operational costs and delays in service delivery.
