INTELERA || Mobile Application for Clinician Order Management

Back to Case Studies

Industry

Healthcare / Medical Technology

Product

Clinician Order Management Mobile App

Technology Stack

Flutter

Java

Spring Boot

Microservices Architecture

PostgreSQL

AWS

OAuth

Biometric Authentication

iOS Secure Enclave

REST APIs

Encryption in-transit

Encryption at REST

Quick Summary

A mobile application was developed to streamline the order creation and product handover process for clinicians. The app provides a seamless experience on both Android and iOS platforms, allowing clinicians to create patient orders, manage inventory, track order statuses, securely communicate, and receive real-time notifications.

Problem Definition / Challenges

Prior to this solution, the client relied on a combination of web and desktop applications for order management. This resulted in inefficiencies, including slower response times and errors due to manual input, limited flexibility for clinicians on the go, and difficulties in managing large volumes of orders across multiple hospitals.

The need for a secure, scalable Android and iOS mobile app to facilitate the efficient management of patient orders from creation to product handover.
Real-time push notifications for order updates and inventory changes needed to be incorporated to ensure timely actions.
Efficient inventory management was required for dispensable products.
Secure communication was necessary to ensure the safety and integrity of patient data and order details throughout the process.
The app had to support order creation, status tracking, product dispensing, and expedite processes.

Our Approach / Solution

IntelERA's solution involved developing a secure, scalable, and user-friendly mobile app that provided clinicians with the flexibility to manage orders and inventory on-the-go. By leveraging Flutter for cross-platform development, the app provided a unified experience on both iOS and Android.

User Authentication and Security:

Clinicians securely log in using Touch ID for biometric authentication, integrated with the iOS Secure Enclave for enhanced security. OAuth is utilized to manage secure user access. Additionally, patient data is safeguarded with encryption at rest and encryption in transit via REST APIs, ensuring full confidentiality and compliance with HIPAA regulations.

Order Creation and Management:

Clinicians can easily create and manage patient orders directly from their mobile devices. The app simplifies the process by allowing clinicians to create new orders, view patient details, and track order progress in real-time.

Real-Time Push Notifications:

The app sends instant push notifications to clinicians for order updates, inventory changes, and status changes, ensuring that all relevant parties are informed immediately. This feature reduced order response time by 35%, contributing to more efficient patient care and quicker decision-making.

Shift Alert System:

Clinicians receive alerts on their mobile phones regarding shift changes, ensuring they are always updated on the latest orders and changes in their facility. This feature allows them to act promptly on any order placed by patients, minimizing downtime and increasing operational efficiency.

Inventory Management:

Clinicians can view real-time inventory at their respective facilities, ensuring they always have up-to-date information on product availability. This feature reduced stockouts by 25%, optimising product distribution and availability.

Order Expediting & Product Dispensing:

Clinicians can upload signed prescriptions and other necessary documents by simply taking pictures through the app, streamlining the order fulfilment process. Once approved, products can be dispensed directly to patients via the app, cutting the order-to-fulfilment time by 30%.

Web Administrator:

An intuitive web admin enables administrators to manage hospital networks, monitor inventory, track hospital staff performance, perform auditing, and generate real-time reports. This centralised system supports managing 375 hospitals, making it scalable and easy to maintain across a growing network of facilities.

Multi-Tenant and Multi-Lingual Support:

The application supports multi-tenancy, allowing the client to manage multiple hospitals and facilities under one umbrella, ensuring scalability across different organisational units. Additionally, the app offers multi-lingual localisation, enabling clinicians to access the app in different languages based on their location or preference, enhancing the user experience in diverse regions.

Contract Notes:

Clinicians can now generate and manage contract notes directly through the app. This feature allows for seamless integration with clinical workflows, ensuring accurate and efficient documentation of agreements related to orders and medical treatments, all within the same platform.

The Result

Transition from Web/Desktop to Mobile App:

Previously working with web and desktop apps, the client now operates the solution via mobile apps. This shift has led to a substantial increase in efficiency and a 45% improvement in turnaround time, enabling clinicians to act more quickly on orders and significantly enhancing overall operational productivity.

Increased Order Closure Rate:

The introduction of the mobile app and real-time notifications led to a 40% increase in the order closure rate. Clinicians acted faster on orders due to timely updates, improving operational throughput and accelerating patient care.

Sales Order Growth:

The client saw a 50% increase in sales orders as the app streamlined the entire order lifecycle, from creation to fulfilment, enabling clinicians to process more orders faster.

Expansion to 375 Hospitals:

The client expanded the solution to a total of 375 hospitals within the first 6 months of deployment. The app's scalability and ease of use contributed to a significant adoption rate across various facilities, supporting the growing needs of a large healthcare network.

Efficiency Gains:

The mobile app significantly improved overall efficiency, reducing the time spent on manual order tracking by 45%. Clinicians now spend more time on patient care and less on administrative tasks.

Improved Customer Satisfaction:

Faster order fulfilment, real-time updates, and better inventory management led to a 25% increase in customer satisfaction and enhanced trust in the client's services.

Reduced Maintenance Costs:

The use of a single codebase for both Android and iOS platforms reduced maintenance costs by 35%, as updates and bug fixes only needed to be implemented once, ensuring a more streamlined and cost-effective development process.